Privacy Policy

Last updated: April 2026

1. Introduction

Voxalytics ("we", "us", "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

We collect information you provide directly to us, including:

  • Account information (name, email address, organisation)
  • Interview recordings and transcripts you upload
  • Findings, notes, and annotations you create
  • Usage data and analytics
  • Communications with our support team

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Voxalytics platform
  • Process and analyse your research data using our AI agents
  • Send you service-related communications
  • Respond to your requests and provide customer support
  • Monitor usage patterns to improve our product

4. Data Storage and Security

All data is encrypted at rest and in transit using industry-standard AES-256 encryption. We store data in SOC 2 Type II compliant data centres. Access to customer data is restricted to authorised personnel on a need-to-know basis.

5. AI and Your Data

Your research data is processed by our AI agents solely to provide you with findings, themes, and insights. We do not use your data to train our AI models. Your data remains yours.

6. Data Sharing

We do not sell your personal data. We may share data with trusted third-party service providers who assist in operating our platform (e.g. cloud hosting, transcription services), subject to strict confidentiality agreements.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us at privacy@voxalytics.com.

8. Your Rights

You have the right to access, correct, or delete your personal data. You may also request a portable copy of your data. To exercise these rights, contact privacy@voxalytics.com.

9. Contact Us

If you have questions about this Privacy Policy, contact us at privacy@voxalytics.com.