Privacy Policy
Last updated: April 2026
1. Introduction
Voxalytics ("we", "us", "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
We collect information you provide directly to us, including:
- Account information (name, email address, organisation)
- Interview recordings and transcripts you upload
- Findings, notes, and annotations you create
- Usage data and analytics
- Communications with our support team
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Voxalytics platform
- Process and analyse your research data using our AI agents
- Send you service-related communications
- Respond to your requests and provide customer support
- Monitor usage patterns to improve our product
4. Data Storage and Security
All data is encrypted at rest and in transit using industry-standard AES-256 encryption. We store data in SOC 2 Type II compliant data centres. Access to customer data is restricted to authorised personnel on a need-to-know basis.
5. AI and Your Data
Your research data is processed by our AI agents solely to provide you with findings, themes, and insights. We do not use your data to train our AI models. Your data remains yours.
6. Data Sharing
We do not sell your personal data. We may share data with trusted third-party service providers who assist in operating our platform (e.g. cloud hosting, transcription services), subject to strict confidentiality agreements.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us at privacy@voxalytics.com.
8. Your Rights
You have the right to access, correct, or delete your personal data. You may also request a portable copy of your data. To exercise these rights, contact privacy@voxalytics.com.
9. Contact Us
If you have questions about this Privacy Policy, contact us at privacy@voxalytics.com.