For Product Teams
Voice of the Customer
at scale
Combine insights from research, sales, and support into one unified view. AI agents do the listening so your team can focus on building.
Ingest
Every Conversation, One Place
Feed in user interviews, sales calls, CS sessions, and discovery calls. Every recording gets transcribed and indexed so nothing falls through the cracks. Connect Dropbox, Zoom, Google Drive, or upload directly.
- Auto-import from Dropbox, Zoom, and Google Drive
- Transcription for all major audio and video formats
- Synchronized video and transcript playback
- Searchable across every conversation your org has recorded
- Timestamped notes and bookmarks
AI-Powered
Pain Points & Journey Maps
AI agents read every transcript end-to-end — 10 calls or 1,000 — extracting pain points, tasks, and journey moments. Findings are ranked by frequency and severity across your entire corpus.
- Automatic pain point extraction across all conversations
- Task journey mapping from real customer language
- Ranked by frequency and severity
- Every finding linked to source video clip
- Cross-conversation pattern detection
Interactive
Customer Intelligence Chatbot
Ask questions about your entire customer base in plain language. The chatbot has read every transcript your org has ever recorded and surfaces relevant quotes, clips, and patterns instantly.
- Natural language queries across all conversations
- Answers grounded in real customer quotes and clips
- Follow-up questions and drill-downs
- Cross-team data: research, sales, and support
- Export insights to findings and reports
